Skincare
What is your skincare range designed for?
Our skincare range consists of topical products designed to support the appearance of hydrated, balanced, and healthy-looking skin.
Are your skincare products suitable for everyday use?
Our skincare products are designed for general topical use as part of a regular skincare routine.
As with any skincare product, individual results may vary.
Do you provide skincare advice or recommendations?
We provide general product information, however we do not offer personalised skincare or medical advice.
Research Materials
What are your research materials intended for?
Certain products supplied by Chems2U are intended strictly for scientific, analytical, and in-vitro research purposes.
Are research products approved for human or animal use?
No. Research materials are not intended for human or veterinary use.
Do you provide usage, dosage, or administration advice?
No. We do not provide usage, dosage, or administration advice and do not offer medical, therapeutic, or clinical guidance.
Orders & Support
How long does dispatch take?
Orders are typically dispatched within 24 hours of payment confirmation.
Do you offer express shipping?
Yes, we offer express shipping Australia-wide.
How can I contact you?
You can reach our team via the Contact page or by emailing contact@chems2u.com.au
We aim to respond within 24–48 business hours.
Payments & Orders
What payment methods do you accept?
We currently accept payment via bank transfer.
What reference should I use when making payment?
Please use your Order Number as the payment reference to ensure your order is processed without delay.
What happens if my order is automatically cancelled?
Orders are reserved for a limited time. If payment is not received within this period, the order will be automatically cancelled and items returned to stock.
Shipping & Delivery
What shipping service do you use?
We ship all orders via Australia Post Express.
Will I receive tracking details?
Yes, tracking details are provided once your order has been dispatched.
How long does shipping take?
Delivery timeframes vary depending on location, however most orders arrive within 2–3 business days for metro areas.