Contact information

1. Purpose

This Contact Information Policy explains how you can contact Chems2U and how we handle communications submitted through our website or via email. We are committed to maintaining clear, professional, and transparent communication with our customers.

2. Primary Contact Method

The primary method of contact for Chems2U is via email.

All enquiries, including those related to:

  • Orders

  • Shipping

  • Policies

  • Account issues

  • Compliance questions

  • General enquiries

should be directed to: contact@chems2u.com.au

We aim to respond to all enquiries within 1–2 business days.

3. Business Hours

Our standard operating hours are:

  • Monday to Friday

  • 9:00am – 5:00pm (AEST)

  • Excluding Victorian public holidays

Enquiries received outside of business hours will be responded to on the next business day.

4. Accuracy of Information

Customers are responsible for ensuring that any contact details they provide to Chems2U (such as email address, name, or order details) are accurate and up to date. Chems2U is not responsible for communication issues caused by incorrect or incomplete contact information.

5. Respectful Communication

We expect all communication with our team to remain respectful and professional. We reserve the right to restrict or cease communication in cases involving abusive, threatening, or inappropriate behaviour.

6. Business Information

This website is operated by Chems2U
Melbourne, Victoria, Australia
Email: contact@chems2u.com.au